Refund policy

Return, Refunds & Exchange

We ensure high quality and craftsmanship in our products. Every product shipped from our warehouse goes through thorough quality inspection.

We DO NOT offer returns/exchanges and refunds on products delivered in perfect condition.

In the event that you have received an incorrect product that doesn’t match with the ordered product, we will be happy to exchange your product.

All our products are handmade by skilled artisans, thus a slight variation in same products in terms of color, design, shape is inevitable.

If there is a genuine defect in the product, we’re happy to exchange your product for a replacement / exchange the product for a different product of the same value / refund your order amount within 21 working days after we receive the product at our warehouse, following an inspection & quality check.

We request you to write to us in detail with supporting images of the defect, your order details and contact information within 24 hours of delivery to hello@holmstory.com

All returns/exchange courier charges to our warehouse are borne by the customer, on delivering your replacement, HOLM STORY will cover shipping charges.

We’d request you to ensure that the product is sent back to us in its original condition and packaging with its original documents including tags, order invoice etc.

Once we have received your returned product, we will notify you via email upon the approval or rejection of your refund.

If your product has been damaged during transit, please email us on hello@holmstory.com  and call us on+91 9873680268 within 24 hours of delivery from Monday–Saturday, 10 AM–6 PM (IST) with your order details (order number, date and amount), contact information and delivery address with supporting images of the damaged product. We will respond to you within 48 hours with a solution and will have a reverse pick up arranged within 7-10 working days.